Terms of Service

These Terms of Service ("Terms") apply to your use of the Mascotlandia website, our SMS program and any puppy inquiry, deposit or purchase you make with Mascotlandia ("we," "us" or "our"). By using our website or joining our SMS program, you agree to these Terms.

1. Age Restriction 18+

You must be at least 18 years old to use our website, join our SMS program, place a deposit or buy a puppy from Mascotlandia.

2. SMS Program Description

The Mascotlandia SMS program sends text messages to people who opt in through the consent checkboxes on our website contact form. Messages may include:

• Replies to your questions and inquiries
• Puppy availability updates you've asked about
• Visit and pickup scheduling
• Appointment reminders
• Deposit and pickup confirmations
• New litter announcements and promotions, only if you separately agreed to marketing messages

Message frequency varies. Consent to receive texts is not a condition of buying a puppy.

3. Opt-Out Instructions

• Reply STOP to any message to stop receiving texts. You'll get one confirmation message, and then no more texts unless you opt in again.
• Reply HELP to any message for help.
• Reply START to opt back in after you've opted out.

4. Message and Data Rates

Message and data rates may apply.

Check your mobile plan for details. Mascotlandia does not charge you for text messages.

5. Carrier Liability Disclaimer

Mobile carriers, including T-Mobile, AT&T, Verizon and Sprint, are not liable for delayed or undelivered messages.

6. Support Contact

For help with our SMS program or anything else, contact Mascotlandia:

• Phone: (956) 530-0255
• Service area: McAllen, Pharr, San Juan, Mission and Donna, Texas

7. Privacy Policy

How we collect, use and protect your information is explained in our Privacy Policy, available at https://mascotlandia.com/privacy-policy

8. Cancellation Policy

Text messages: you can cancel the SMS program at any time by replying STOP.

Puppy deposits: a deposit holds a specific puppy for you and takes it off the available list. Because of that:

• If you change your mind, the deposit is not refundable, but it can be moved to another available Mascotlandia puppy within 60 days of the original deposit date.
• If Mascotlandia can't hand over the puppy you reserved, for example because of illness, injury or a health problem found before pickup, you can choose a full refund of your deposit or move it to another available puppy.
• Pickup should happen within 7 days of the agreed go-home date unless we agree otherwise in writing.

Final price, deposit amount and any other terms for your puppy are confirmed with you in writing before you pay.

Promotions: offers such as the free collar and bag of food may change or end at any time. The offer in place when you place your deposit applies to your puppy.

9. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. Any dispute related to these Terms, our website or a puppy purchase will be handled in the courts of Texas.

Other terms

Breed information on this website is general guidance, not veterinary advice. Puppy availability is not guaranteed until we confirm it with you directly. We may update these Terms from time to time, and the date at the top of this page shows the latest version.