Privacy Policy

This Privacy Policy explains how Mascotlandia ("we," "us" or "our") collects, uses and protects your information when you visit our website at https://mascotlandia.com, contact us or join our SMS program. Mascotlandia serves families in McAllen, Pharr, San Juan, Mission and Donna, Texas.

1. What Information We Collect

We collect information you give us directly, such as when you fill out our contact form, call us or text us:

• Your name
• Your mobile or home phone number
• Your email address
• The breed you're interested in and anything you write in your message, such as your timeline, your city or details about your household
• Your SMS consent choices, including the date and time you opted in or out

We also collect some information automatically when you browse our website, including your IP address, browser type, device type, pages visited and the date and time of your visit.

2. How We Use Your Data

• To answer your questions about our puppies and breeds
• To tell you about puppy availability you've asked about
• To schedule visits, meetings and puppy pickups
• To send the text messages you've agreed to receive, as described in Section 3
• To keep records of your inquiry, deposit or purchase
• To improve our website and understand how visitors use it
• To meet legal and regulatory requirements

3. SMS Opt-In Details

Program name: Mascotlandia SMS

Message types: replies to your inquiries, puppy availability updates you've asked about, visit and pickup scheduling, appointment reminders and deposit or pickup confirmations. If you separately agree to marketing messages, we may also send new litter announcements and promotions.

Message frequency: varies based on your inquiry and the messages you've agreed to receive.

How you opt in: by checking the SMS consent box or boxes on our website contact form. The boxes are never pre-checked, and consent is not a condition of buying a puppy.

How you opt out: reply STOP to any message to stop receiving texts. Reply HELP for help. Message and data rates may apply.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

4. Cookies & Tracking

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use our pages. Our contact form provider may also set cookies needed to submit the form. You can block or delete cookies in your browser settings. Some parts of the site, including the contact form, may not work properly if you do.

5. Data Security

Our website uses SSL/TLS encryption to protect information sent between your browser and our site. We limit access to your information to people who need it to answer your inquiry. Any card payments are handled by PCI-DSS compliant payment processors, and we do not store full card numbers on our website. No system is perfectly secure, but we take reasonable steps to protect your data.

6. Your User Rights

You can ask us to:

• Tell you what personal information we have about you
• Correct information that's wrong
• Delete your information, unless we need to keep it for legal or record-keeping reasons
• Stop sending you text messages (reply STOP) or other communications

To make a request, contact us using the details in Section 9.

7. Age Restriction 18+

Our website, SMS program and puppy sales are intended for people 18 years of age or older. We do not knowingly collect information from anyone under 18. If you believe a minor has sent us their information, contact us and we will delete it.

8. Sharing & Disclosure

We do not sell your personal information. We only share it:

• With service providers who help us run our business, such as our CRM, website host and text messaging providers, and only so they can provide those services to us
• When required by law, court order or to protect our rights and safety
• With your permission

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

9. Contact Us

Questions about this Privacy Policy or your information? Contact Mascotlandia:

• Phone: (956) 530-0255
• Service area: McAllen, Pharr, San Juan, Mission and Donna, Texas